Return and refund policy
We want you to be happy with your order. If something is not right, contact us at support@shopcarrynest.com and we will help you.
14-day return period
You have 14 days after receiving your order to request a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging where reasonably possible.
How to request a return
To start a return, contact us at support@shopcarrynest.com with your order number, the email address used for the order, and the reason for your return.
Please do not send products back without contacting us first. We will provide the correct return instructions.
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the product arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours at support@shopcarrynest.com with your order number and clear photos of the issue. We will review it and offer a suitable solution.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that your bank or payment provider may need extra time to process the refund.
Order changes and cancellations
We process orders quickly. If you need to change or cancel an order, contact us as soon as possible at support@shopcarrynest.com. Once an order has been processed or shipped, changes or cancellations may no longer be possible.